Shipping policy

Shipping Policy

ACID Pro Cricket — Shipping Policy

1. Order Processing

All ACID Pro Cricket bats are handcrafted to order. Please allow for production and preparation time before your order is dispatched. Standard orders are typically dispatched within [3 to 4] weeks of payment being received. Bespoke and custom orders may require additional lead time, which will be communicated to you at the time of ordering.

2. Shipping within the UK

We ship to all addresses within the United Kingdom. Orders are sent via a tracked courier service to ensure your bat arrives safely. UK delivery is estimated at [2 to 3] working days from the date of dispatch.

3. International Shipping

We are happy to ship internationally. International delivery timescales and costs will vary depending on your location. Any applicable customs duties, import taxes, or local charges are the sole responsibility of the buyer. ACID Pro Cricket is not liable for any delays caused by customs processing in the destination country.

4. Shipping Costs

Shipping costs are a base rate of £9.95 for any amount of items. We cover the delivery insurance for all UK shipping. International shipping costs are set at specific rates for the average cost to ship to a specific country, we may change these rates depending on global events. Shipping charges are non-refundable once an order has been dispatched.

5. Tracked & Insured Delivery

All orders are sent using a tracked service. We strongly recommend that you inspect your bat upon delivery. If the outer packaging appears damaged, please note this with the courier at the point of delivery, as this will support any claim you may need to make directly with them.

6. Damaged in Transit

ACID Pro Cricket takes great care in packaging every bat securely before dispatch. In the rare event that your bat arrives damaged due to transit, please contact us within 48 hours of delivery with photographic evidence. We will do our best to assist, however please note that once a parcel has left our hands, responsibility for transit damage lies with the courier. We will support you in raising a claim where possible. If this has happened to a UK delivery we can negotiate the best course of action together, depending on the damage we may replace the bat or simply repair it and offer a discount to the price paid but this will be discussed with the customer. If this has happened to an international delivery and have paid for international delivery insurance when purchasing the bat the same options just mention regarding UK customers apply. If you are an international customer and have not chosen any delivery insurance when purchasing the bat then your query is now with the courier and not ACID, we will assist you where possible but are no long responsible. 

7. Lost Parcels

If your order has not arrived within the estimated delivery window, please contact us and we will investigate with the courier on your behalf. We are unable to take responsibility for parcels delayed or lost due to incorrect delivery addresses provided at checkout, so please ensure your details are accurate.

8. Dispatch Confirmation

You will receive a dispatch confirmation and tracking information by email once your order has been sent. Please check your spam folder if you do not receive this within the expected timeframe.

9. Contact

For any shipping-related queries, please get in touch at [your contact email/details].